At Zevco Jewels, we take immense pride in the quality of our products. Because we personally confirm every detail with you before dispatching any product, we have a strict policy in place to ensure fairness and transparency.
1. No Cash Refunds
We do not provide cash refunds on returned items. If your return request is approved, you will be required to exchange the item for another product of the same or higher value from our store.
2. Damaged or Incorrect Items (Unboxing Video Required)
Because we verify every product with you prior to shipping, claims for items damaged during transit or incorrect items received will only be accepted if you provide a clear, uncut unboxing video.
- The video must clearly show the original packaging being opened.
- The damage or incorrect item must be clearly visible in the same continuous shot.
- Without this video proof, we unfortunately cannot process any exchange or return for damaged goods.
3. Order Modifications & Cancellations
If you need to make any changes to your order (such as updating the shipping address or swapping a product), you must do so within 24 hours of placing the order.
Once a product has been dispatched from our facility, we are unable to make any modifications or cancel the order.
4. Return & Exchange Window
You have a maximum of 7 days from the date of delivery to raise a return or exchange request. Any requests made after this 7-day window will not be entertained.
How to Request an Exchange
To initiate a request, please contact our support team immediately via email or WhatsApp with your Order ID and the required unboxing video.
- Email: support@zevco.in
- WhatsApp: +91 92659 65550
